Hospital Consumer Assessment of Healthcare Providers and Systems
Avera McKennan Hospital & University Health Center
October 1, 2006 to June 30, 2007
Technical definition: All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.
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Overall Rating of Hospital
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Definition: This question is a single-item indicator of the hospital experience: a summary judgment of the care received, which the patient carries away from the hospital.
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Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?
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9-10
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8
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7
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6
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5
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4
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3
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2
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1
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0
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| 67% |
19% |
6% |
2% |
3% |
1% |
0% |
0% |
1% |
0% |
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Definition: This question gauges the patient’s propensity to spread positive or negative word of mouth about your hospital.
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Would you recommend this hospital to your friends and family?
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Definitely yes
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Probably yes
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Probably no
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Definitely no
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| 72% |
25% |
3% |
1% |
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