Hospital Consumer Assessment of Healthcare Providers and Systems
Avera McKennan Hospital & University Health Center
October 1, 2006 to June 30, 2007
Technical definition: All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.
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Communications with Doctors
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| Definition: This item asks patients to assess the frequency with which he or she perceived the physician as courteous and respectful. Respect and courtesy are similar constructs, both tied to explicit behaviors. |
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During this hospital stay, how often did doctors treat you with courtesy and respect?
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Always
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Usually
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Sometimes
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Never
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| 85% |
12% |
3% |
0% |
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Definition: This question asks patients to estimate how frequently they felt physicians listened effectively.
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During this hospital stay, how often did doctors listen carefully to you?
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Always
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Usually
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Sometimes
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Never
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| 74% |
22% |
3% |
1% |
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Definition: This question asks patients to recollect the frequency with which physicians provided understandable explanations.
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During this hospital stay, how often did doctors explain things in a way you could understand?
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Always
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Usually
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Sometimes
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Never
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| 72% |
22% |
4% |
2% |
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