Hospital Consumer Assessment of Healthcare Providers and Systems
Avera McKennan Hospital & University Health Center
October 1, 2006 to June 30, 2007
Technical definition: All percentages reported are based on raw scoring percentages as calculated and reported to the Centers for Medicare and Medicaid (CMS) by Press Ganey Associates, Inc. The Press Ganey database compares results of 1648 participating facilities for this initial HCAHPS data release.
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Communication about Medicines
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Definition: This is a frequency question that asks patients to recollect the frequency with which hospital staff (e.g. nurses, pharmacists, etc.) told them what the medication was for.
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Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
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Always
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Usually
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Sometimes
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Never
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| 74% |
19% |
5% |
3% |
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Definition: This is a frequency question that asks patients to recollect the frequency with which hospital staff (e.g. nurses, pharmacists, etc.) gave understandable explanations.
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Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?
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Always
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Usually
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Sometimes
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Never
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| 47% |
26% |
12% |
15% |
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